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The four orientations
Supporting
Key word: Excellence
Characteristics:
important to feel is a worthwhile person, 'doing their bit'
trying to be responsive and co-operative
likes to feel others think of them as trustworthy
belief that others are fundamentally good
having ideals and living up to them are very important
feels personally responsible for any difficulties
reluctant to engage in emotional confrontations.
Typical behaviours
listens to what people have to say
appreciates others' problem-solving abilities
provides resources for others to get things done
encourages others when they meet difficulties
removes obstacles to others' achievements
'lends a hand'
anticipates others' needs; and taking care of them in advance
co-operates and collaborates to make a task easier or more fun
gives advice when asked
emphasises the importance of having goals and values
helps others to develop
trusts other people.
Controlling
Key word: Action
Characteristics:
important to get things accomplished, quickly
believes that problems can be solved by dedication, energy and imagination
likes to seize opportunities
trusts their own instincts
loves a challenge
believes in taking responsibility
handles conflict confidently: actively enjoys working towards resolution.
Typical behaviours
communicates desires clearly to eliminate confusion
tells others exactly where they stand
expresses confidence that the other person can deliver what is requested
makes decisions quickly
takes action to show what is needed
gathers resources to tackle a task
willing to take risks
confronts differences as they arise
takes the initiative
acts independently.
Conserving
Key word: Reason
Characteristics:
likes to minimise loss, optimise gains
interested in getting things done accurately and thoroughly
attention to detail
likes rigorous documentation and information retrieval systems
very attentive to facts and accurate information in conflict situations
slow, deliberate and analytical approach
prefers long-term solutions to immediate relief.
Typical behaviours:
establishes a clear structure for projects
sticks to policies and procedures
analyses carefully what is involved before taking action
documents what happens
makes sure instructions are clear
adheres to schedules and budgets
double-checks facts and details
keeps calm and objective in a crisis
behaves consistently.
Adapting
Key word: Harmony
Characteristics:
loves to be liked and admired
enjoys working with others and tuning into their needs
likes networking
understands that social acceptance is key to getting things done
is flexible and willing to try new experiences
likes to negotiate, happy to give and take
generous with compliments and appreciation
positive and optimistic.
Typical behaviours:
expresses appreciation for others' efforts
is sensitive to others' feelings
takes time to build harmonious and friendly relationships
listens to new ideas in a positive way
is willing to see the other side of an issue
is enthusiastic
often sees the lighter side of situations
adjusts behaviour according to what other people need
is tactful when dealing with delicate situations.
t: +44 (0)1628 633101 | e:
action@lifeorientations.com